Financial Service Company
Problem
The client is a leading financial services company with approximately $1.9 trillion in assets. In the U.S., it serves more than 10% of small businesses and is a leading middle-market banking provider. Their responsibilities encompass tracking of system errors for critical transactions, effective collaboration from multiple teams, and ensure that the customers are not impacted as it could result in a daily business loss.
Fisec Global’s Solution
Integration of existing core banking platform to pull out errors through Kafka was done. We filtered and pushed errors in MongoDb for tracking. An automatic ticket system was created, and an effective management console was created to track tickets. Machine learning capabilities to recommend actions were used
Benefits
Tracking of each error/issue increases productivity. Now, there is more visibility of the issue being worked upon to customer service and operation managers/leads. Overall, this has not only given greater customer experience and satisfaction but also reduced Banking Ops expenses and assurance that no business is lost
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